Heritage ResortOpp Road to heaven, Dholavira-Janan Rd, Kharoda, Dholavira

Child & Extra Bed Policy

• An extra bed will be provided to accommodate any child included in the booking for a charge mentioned below.
• INR 800 will be charged for an extra mattress per child. (To be paid at the property)
• An extra bed will be provided to accommodate any additional guest included in the booking for a charge mentioned below.
• INR 800 will be charged for an extra mattress per guest. (To be paid at the property)

Safety and Hygiene

• Quarantine protocols are being followed as per local government authorities
• Guests from containment zones are not allowed
• Shared resources in common areas are properly sanitized
• Property staff is trained on hygiene guidelines
• Guests with fever are not allowed
• Only those guests with safe status on Aarogya Setu app are allowed
• Hand sanitizer is provided in guest accommodation and common areas
• Thermal screening is done at entry and exit points

Guest Profile

• Unmarried couples are not allowed
• Bachelors allowed
• Guests below 18 years of age are not allowed at the property.
• Suitable for children
• Stag entry is not allowed

Room Safety and Hygiene

• All rooms are disinfected using bleach or other disinfectant
• Linens, towels, and laundry are washed as per local guidelines
• Rooms are properly sanitized between stays
• Hand sanitizers are not available in the rooms

Payment Related

• Credit/debit cards are accepted
• Visa and Master Card cards are accepted

Food Arrangement

• Non veg food is not allowed
• Outside food is not allowed
• In room dining not available

Food and Drinks Hygiene

• COVID-19 guidelines for Food Hygiene is followed as per government guidelines
• Social distancing is followed in restaurants
• Serveware and supplies are sanitized before they are brought to the kitchen
• Masks and hairnets are mandatory for staff in restaurants

Smoking/Alcohol consumption Rules

• Smoking within the premises is allowed
• Alcohol consumption is not allowed within the property premises.

Property Accessibility

• The property is Elderly-friendly/Disabled-friendly
• Bed height is not accessible
• The entire unit is not accessible by wheelchair
• The property has a wide entryway

Pet(s) Related

• Pets are not allowed.
• There are no pets living on the property

Physical Distancing

• Social distancing protocols are followed
• Contactless Check-In and Checkout service is available
• Physical Barriers are deployed at appropriate places
• Cashless Payment is available

ID Proof Related

• Passport, Aadhar, Govt. ID and Driving License are accepted as ID proof(s)
• PAN Card, Non-Govt IDs and Office ID are not accepted as ID proof(s)
• Local ids not allowed

Other Rules

• Allows private parties or events
• Visitors are allowed
• We do not allow unmarried / unrelated couples to check in. This is at the full discretion of the hotel management. No refund would be applicable in case the check-in is denied under such circumstances.

• Free cancellation 7 days before Check-in date.
• No refund, if cancelled with in 7 days before Check-in date.
• Days for cancellation rule will be calculated excluding cancellation request day and Check-in day.
• Date amendment charges are applicable as per cancellation Policy above
• 5% payment processing charge will be deducted in case of refund.
• Any refund will take at least 15 working days to process.